FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: February 2026

About Our Linens

What materials are Casa Marella linens made from?

Our linens are crafted from carefully selected, high-quality fabrics designed for comfort, durability, and timeless elegance.
Material composition varies by product and is clearly listed on each product page.

How do I care for my Casa Marella linens?

We recommend machine washing in cold water on a gentle cycle with similar colors.
Tumble dry on low heat or line dry when possible.
Please refer to the care label included with each product for detailed instructions.

Are your linens pre-washed?

Some items may be pre-washed for softness.
Please refer to individual product descriptions for specific details.

Ordering & Shipping

Where do you ship?

We currently ship within the United States.
International shipping availability may vary and will be indicated at checkout.

How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time within the U.S. is 5–14 business days.

Delivery times may vary depending on location and carrier conditions.

Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email containing your tracking information.

What payment methods do you accept?

We accept major credit cards, Shop Pay, PayPal, and other secure payment options displayed at checkout.

All transactions are processed through secure payment gateways.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery.
Items must be unused, unwashed, and in original packaging.

For hygiene reasons, used bedding and bath linens cannot be returned.

Please review our full Shipping & Returns Policy for detailed information.

How long do refunds take?

Once your return is received and inspected, approved refunds are processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Can I exchange an item?

Exchanges may be available for unused items within the 14-day return window.
Please contact us at:

support@casamarellalinens.com

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

We will review your request and provide an appropriate resolution.